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THERAPY SESSION CANCELLATION
If you need to change or cancel a therapy session day or time, we ask that you provide a minimum of 84-96 hours notice (3-4 days notice) Unless you are seriously ill, or experience a severe emergency and cannot attend your therapy session. The reason being, currently world-wide there is a huge demand for good psychologists, counsellors and therapists. Many people are suffering with mental, emotional, psychological health issues.
We cannot do anything with late cancellations. We cannot give the session to another client. Which is very frustrating because it wastes our time, and people in need loose out.
Late cancellations incur full payment of the session or therapy program which is NON REFUNDABLE. So in other words you will loose that particular session or program. So please kindly be aware.
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THERAPY PROGRAM CANCELLATION
If you cancel your therapy program without any notification we reserve the right to close your account WITHOUT any refund. Refunds are only issued if the reason for cancelling your therapy program is sent in writing to the email of your therapist and we are provided with a written 5-7 day notice. If we ourselves cancel your therapy program then we will issue you a full refund for the remaining sessions which were not taken.
updated January 2025
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